Now back in the U.S due to the novel Corona Virus therefore, I am working remotely.
Just last week my Experience team and I had to complete a project regarding why and where we had 100's of locations with KPI's that were failing...
These KPIs (key performance indicators) are:
Activities
Appearance/ Condition/Décor
Food and Beverages
Hygiene/ Cleanliness
Online Reputation Index
RoomStaff/ Behaviour
ServiceValue
Price
The entire team was frantic to complete the analysis in time, therefore, we worked on it around the clock. A normal work day is 9:30am-4pm, and so I stopped at around 4:00pm and began watching a movie at 6:30pm. At 7pm and mid movie, my manager called me saying I had a new task that needed to be completed by 10:00am the following day... Of course I didn't complain and said I would complete it in time, but it was a task that was 5 hours long so I did not finish until 12:00am.
Being removed from the physical work atmosphere and now interning remote has caused the normal work hours to become intertwined with my personal life. There should be a fine line between the two, however, it has become easily violated since everyone is stuck at home and does not technically have anything else to do..
With that being said, I realized I was not the only one working those hours. The whole team was facing this deadline and we all needed to pitch in regardless of the hours or interference. I learned that sometimes you have to sacrifice your free time for the greater good in order to accomplish goals.
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